Thank you for taking the time to share your feedback. We’re really sorry to hear that the bouquet felt smaller than expected. We understand how disappointing that can be, especially when you’re ordering something meant to feel special and worth the occasion. Your comments about the value are noted, and we completely understand where your rating is coming from.

We’re glad to know the chocolates and printed image added some positives to your experience, but we also hear you clearly on the flowers themselves. This has been shared with our team for review so we can look into how we present and size our arrangements better moving forward.

If you’re open to it, we’d really appreciate the chance to look into your specific order further. You can reply to this email or reach us at info.ph@flowerchimp.my with your order details. Thank you again for your honest feedback.