We accept credit / debit / charge cards via a variety of payment methods such as Stripe, GrabPay, GCash via Paymongo to suit your preferred payment method. We recommend payment via credit / debit card since payment is instantly processed and we are able to directly to fulfill your order.
Currently we only offer flower bouquets / arrangements options found on our website. However, we appreciate any suggestions if you if you would like to see type of bouquet or flower being offered in our website. Simply suggest it in the live chat and we will strive to add it to our collection as soon as possible.
For changes on delivery address or message card, you can email us at firstname.lastname@example.org, call us at +63286396736 (Mon-Sun, 9:00 AM - 6:00 PM), message us through live chat on our website or message us on Facebook by clicking the button on the bottom left side of our website.
Changes to order details should be done at least 24 hours or one (1) day before the delivery date and selected time slot. We could not accept any last minute changes on the day of delivery to make sure your order is delivered on time.
You may cancel your order 24 hours or one (1) day before your intended delivery date and we will process a full refund / charge-back to you. Kindly note that refunds will typically take seven (7) to fourteen (14) working days for the refund process to be completed depending on the payment method method you used to make your purchase and bank clearance which Flower Chimp does not have influence upon.
It is your responsibility note of our cancellation policy mentioned above. Failure to do so will deem your request to cancel the order and full refund invalid.
We provide FREE delivery for all orders within all the regions we cover.
Same day delivery before 5:00 PM is absolutely possible if you place your order before 2:00 PM cut-off on the same day. Kindly note that any orders after 4:00 PM order cut-off your order can be delivered on the last delivery slot which is 5:00 PM, the next day, or any other specified date.
Our flowers are delivered by drivers that are experienced in transporting delicate goods - flowers. Therefore, we know how to make sure that the flowers will arrive just like the florist has designed them.
Once our flower courier returns to our fulfillment center from the delivery route, we update all customers on their order status via email.
Thus, you will receive an email on the day of delivery confirming the successful delivery of your flower order. Until then, we unfortunately are unable to provide constant and more detailed information on the status of your order.
As much as we would like to, we are not always able to. Should the recipient be unavailable at the time of delivery, we will pass the flowers to a receptionist, colleague, family member, friend or security guard post. Sometimes, due to some security policies imposed by certain residences, office buildings, and companies our rider will not be allowed in but to call for the recipient to collect the flowers themselves.
While still in the checkout process, the "Delivery Instructions" field is right below the "Customer Information" form. You can write special delivery instructions for our delivery team to carry out upon delivery. We will always do our best to meet these instructions if the situation permits.
No, unfortunately not. We deliver 100% of our orders and do not operate a storefront business. However, we will consider and review these requests on a case-by-case basis - kindly contact our customer support hotline +63286396736 (Mon-Sun, 9 AM-6 PM) to clarify before placing your order.
We offer a large variety of flowers and arrangements for many occasions. We always have numerous Daisies, Sunflowers, Gerberas, Roses, Tulips, Orchids and others in stock, waiting to be wrapped and delivered as a bouquet.
Browse our flowers by occasions or even by collections to make sure you pick the right bouquet for your loved one.
Flower Chimp flowers are all freshly designed and arranged, so on average they will last between 5-7 days provided that you follow our care instructions. Some flowers such as orchids will even last up to 2 weeks or even longer only if proper care is given to maintain its' freshness.
To know more about caring for your flowers, kindly have a look at our Care Instructions.
The flowers, fillers, and foliage in our bouquets come to us in different shapes, sizes, and stages of bloom. Our florists will always do their best to replicate the arrangement to the pictures seen on our website and social media. Rest assured that even if the bouquet you received is slightly different, it have been arranged with utmost care and attention.
It is highly unlikely that this will happen but in an unfortunate case if this happens to you, get in touch with our Customer Support immediately by calling +63286396736 and our friendly Customer Happiness Executives will help solve it and make it right.
To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your flowers and is subjected to a mandatory review and investigation process by our Customer Support team. The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund. In all other cases, it is the responsibility of the recipient to care for the flowers once it has been delivered.
We are always happy to answer the questions you might have about our service. You may reach us via Facbook Messenger (bottom left button) or via live chat (bottom right button).
Alternatively, we have a phone line available for your inquiries: +63286396736 (Mon-Sun, 9 AM-6 PM)
You may also send us an email anytime email@example.com - we answer within an hour during business hours (Mon-Sun, 9:00 AM - 6:00 PM). Inquiries after business hours or on Sundays will be attended to by the next working day.