We're sorry the arrangement did not fully match the description and that substitutions were made without meeting your expectations. We understand how important it is for the bouquet to reflect what was promised, and we regret that it fell short on this occasion. Your input helps us improve, and we truly appreciate you letting us know. We hope we can provide a better experience in the future and please do not hesitate to reach out to us if you want to discuss what happened with your order.

We’re glad you were satisfied with the delivery time and customer service, and we appreciate your understanding regarding the resolution. However, we apologize that the Ferrero items were replaced with Toblerone without prior notice and we understand how important it is for orders to match what you selected. Your feedback is valuable, and we will take it into consideration for discussion as we continue improving the experience of our customers. We’re grateful for your support and hope to serve you even better next time.