Thank you for sharing your feedback and for being a returning customer. I’m sorry to hear that the recent bouquet didn’t arrive as fresh and vibrant as you’ve experienced before, especially with some browning on the petals and the slight delay in arrival. We understand how important freshness is when it comes to flowers, and it’s disappointing that this order didn’t meet that standard for you. We’ll be sharing this with our team so we can review handling and delivery conditions more closely.

If you’d like to talk this through further or share more details, feel free to reach out anytime at info.ph@flowerchimp.my, we’d be glad to look into it with you. We appreciate your honest feedback and hope we can do better for you next time.