Opal

How the flower was arranged.. which I actually realized when we start to unravel the wrapper so we can put it in the vase. The flower arrangement is very beautiful compared to what I’ve bought before and I really loved the flowers esp the hydrangeas. Don’t know much about the quality of flowers, but for me they look beautiful and fresh. And I loved that they have same-day delivery and free for birthdays. I also love their csr, they are quick and responsive. I loved my whole experience with flowerchimp and will definitely buy again. 😍🥰😘

The customer service was good. I has inquiries and the TAT for the replies was fast.

Maybe it would be better to probably have a system for more customization and have a more elaborate update as to the status of the order and delivery instead of just telling me that the order is confirmed and if it has arrived

It was all amazing!!!

The 1st customer service rep I spoke to was courteous and helpful but unintentionally did give me wrong info on credit card payment. That is, that I still had to email the transaction confirmation from my bank after having paid via credit card. The 2nd rep I spoke to was very courteous also and very helpful and said that there was no need to email a bank transaction confirmation for credit card payments. I think it's possible that the 1st rep might have thought that I was paying via some other payment mode that required the email confirmation. Maybe she couldn't hear me well, because, just like I had told her, the background noise (people) was distracting as it was very loud. Overall, though. EXCELLENT experience. Flowers arrived on time and were very well-packaged and so very beautiful. Will order again next time. Thank you, Flower Chimp.