We accept credit / debit / charge cards via a variety of payment methods such as Stripe, Atome, GCash via Paymongo to suit your preferred payment method. We recommend payment via credit / debit card since payment is instantly processed and we are able to directly to fulfill your order.
Currently we only offer flower bouquets / arrangements options found on our website. However, we appreciate any suggestions if you if you would like to see type of bouquet or flower being offered in our website. Simply suggest it and we will strive to add it to our collection as soon as possible.
Please be informed that not all the products come in a vase and we do not have options to change hand bouquets into a vase arrangement at the moment. Only products pictured to be in a vase comes with it.
Do note that some products are side arrangements and some are round. If you are unsure, feel free to contact us to find out.
For changes on delivery address or message card, you can email us at firstname.lastname@example.org, call us at +63286396736 (Mon-Sun, 9:00 AM - 6:00 PM), or message us through live chat (Facebook messenger) on our website.
Changes to order details should be done at least 24 hours or one (1) day before the delivery date and selected time slot. We could not accept any last minute changes on the day of delivery to make sure your order is delivered on time.
You may cancel your order 24 hours or one (1) day before your intended delivery date and we will process a full refund / charge-back to you. Kindly note that refunds will typically take 3-7 working days for the refund process to be completed depending on the payment method method you used to make your purchase and bank clearance which Flower Chimp does not have influence upon.
It is your responsibility note of our cancellation policy mentioned above. Failure to do so will deem your request to cancel the order and full refund invalid.
Our team are hard at it packing gifts to make people’s day all around Philippines. We can't really guarantee this however you can always give it a try and let our Customer Service team know and we will see what we can do!
Our flowers are delivered by drivers that are experienced in transporting delicate goods - flowers. Therefore, we know how to make sure that the flowers will arrive just like the florist has designed them.
As much as we would like to, we are not always able to. Should the recipient be unavailable at the time of delivery, we will pass the flowers to a receptionist, colleague, family member, friend or security guard post. Sometimes, due to some security policies imposed by certain residences, office buildings and companies, our rider will not be allowed to enter the premises but to call for the recipient to collect the flowers themselves.
While still in the checkout process, the "Delivery Instructions" field is right below the "Customer Information" form. You can write special delivery instructions for our delivery team to carry out upon delivery. We will always do our best to meet these instructions if the situation permits.
Note: We are unable to provide specific time slots for orders, sorry!
No, unfortunately not. We deliver 100% of our orders and do not operate a storefront business. However, we will consider and review these requests on a case-by-case basis - kindly contact our customer support hotline +63286396736 (Mon-Sun, 9 AM-6 PM) to clarify before placing your order.
At the moment we cover the following areas in the Philippines:
1. Metro Manila
2. Angeles City
3. Baguio City
7. Cagayan De Oro (CDO)
11. Davao City
12. Dumaguete City
13. General Santos City
14. Iloilo City
18. Naga City
19. Nueva Ecija*
23. Tacloban City
24. Tagaytay City
25. Tagbilaran City
28. Zamboanga City*
If your area has asterisk (*) or not listed here, please call our customer support hotline +63286396736 (Mon-Sun, 9AM-6PM) or send us a message via Facebook messenger to inquire before placing your order.
Yes we do! Our couriers will deliver to the ward where possible or closest receptionist, if available. We cannot guarantee they will be delivered directly to patients or staff as each hospital have differing rules and protocol.
It’s important to include a ward and bed number if you’re sending to a hospital to give us the best chance of a successful delivery. Be sure to check they haven’t been discharged before ordering!
In saying this due to the COVID-19 situation and the constant changes we continue to find more and more hospitals are refusing to accept deliveries.
It can also be dependent on the driver’s discretion as they are entitled to refuse to deliver to hospitals too. We recommend sending to a residential address instead or confirming with the hospital that they are still accepting deliveries before you place your order.
Unfortunately, we are unable to deliver to PO boxes. We have our highest success rate when delivering to residential and business addresses. If your delivery is to an apartment / condominium we recommend you check first if someone will be home to accept the delivery.
If you provide us with an incorrect delivery details (Example: Wrong address / contact / name) we cannot accept responsibility for the failed delivery. We will arrange to re-deliver but a re-delivery fee may be incurred.
Flower Chimp flowers are all freshly designed and arranged, so on average they will last between 3-7 days provided that you follow our care instructions. Some flowers such as orchids will even last up to 2 weeks or even longer only if proper care is given to maintain its' freshness. Different flowers naturally have differing lifespans but we try to always include varieties that we’re sure will last the distance.
To know more about caring for your flowers, kindly have a look at our Care Instructions.
The flowers, fillers, and foliage in our bouquets come to us in different shapes, sizes, and stages of bloom. We are also committed to send only the fresh flowers to our customer, therefore the specific varieties of flowers may differ based on availability. Our florists will always do their best to replicate the pictures seen on our website and social media. Rest assured that even if the bouquet you received is slightly different, it have been arranged with utmost care and attention.
All our flowers are made fresh daily and our florists take great pride in making sure all our bouquets / arrangements leave Flower Chimp looking as beautiful as possible. However, when they arrive to you they may appear a little droopy or squashed – never fear! They’ll just be a little thirsty. Trim the ends of the stems and fill your flower jar up with some water and after a good overnight drink they’ll perk right up!
In the event if you have any doubts or questions, please feel free to contact our Customer Service team.
Don’t worry! If you’ve noticed a few darker petals on the outer area of your roses these are known as ‘guard petals’ and can be safely removed before you put them in your vase. They may appear slightly brown or lighter in colour, this is completely normal!
These are simply the roses clever little way of protecting the inner flower before it begins to bloom, and whilst they might not look very appealing they can easily be removed to reveal the beautiful rose. If you gently remove the outer 2-3 petals you’ll find the new and soft petals inside.
It is highly unlikely that this will happen but in an unfortunate case if this happens to you, get in touch with our Customer Support immediately by calling +63286396736 and our friendly Customer Service Team will help solve it and make it right.
To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your flowers and is subjected to a mandatory review and investigation process by our Customer Support team. The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund. In all other cases, it is the responsibility of the recipient to care for the flowers once it has been delivered. If refund take place, the refund process will take 3-7 working days.
We are always happy to answer the questions you might have about our service. You may call us at +63286396736 (Mon-Sun, 9 AM-6 PM), or send us an email anytime to email@example.com - we usually answer within an hour during business hours. Inquiries after business hours will be attended to by the next working day.