Hello. I have placed two orders for a bundle: one for Valentine and one for a birthday. The Valentine chocolate (Toblerone) bouquet was highly satisfactory. Thank you. However,the birthday flower bundle - La Vie en Rose with 'cake-in-pan' was quite disappointing. Notification of the unavailability of the 'cake-in-pan' came and its replacement with a regular chocolate cake came after the order was processed, paid for, and confirmed. I sent my feedback that checking the availability of items and informing customer of the fact should be done before processing of the order, to give the customer the option to confirm order or to cancel order. Furthermore, the message to be put on the cake was not the same one as the customer had requested. Suggestion: perhaps a card with the message should be sent with the cake if the message cannot fit to be 'written' on the cake.I will still consider ordering flowers/bundles for occasions from FlowerChimp. I sure hope you will heed this feedback.
